Privacy Policy

1. Information we collect

We collect the information you provide when you sign up, create a profile, post an ad, or contact support. This may include your name, email address, phone number, location, profile photo, listing photos, messages, and payment details.

2. How we use your information

We use your information to operate the marketplace, verify listings, enable buyer-seller communication, process payments, and improve our services. We do not sell your personal information to third parties.

3. Who can see your information

Your public profile and listings are visible to anyone browsing the site. Your phone number is only visible to signed-in members. Messages between users are only visible to the participants in each conversation. Admins may access listings, messages and account data for moderation and support purposes.

4. Cookies and advertising

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how people use 9ja Traders. You can control cookies through your browser settings.

We also use the Meta (Facebook) Pixel, provided by Meta Platforms, for measurement and ad optimisation. When active, it collects information such as the pages you visit on this site, your device and browser type, and approximate location, and shares it with Meta Platforms. In regions where consent is required before advertising cookies may be used (such as the EU/EEA, the UK and Switzerland), the Meta Pixel stays off for you until consent is given. Where it runs, you can opt out through your browser settings, or via Meta's ad preferences and opt-out tools.

5. Security

We protect your data using encryption, access controls, and regular security reviews. However, no online service is 100% secure, so we encourage you to use a strong password and report anything suspicious.

6. Data retention

We keep your account and listing data for as long as your account is active. If you delete your account or request removal, we will erase or anonymise your data within a reasonable time, except where we are required to keep it by law.

7. Your rights

You can update or delete your profile information at any time from your account settings. You may also request a copy of your data or ask us to delete your account by contacting support.

8. Contact us

For privacy questions or data requests, email privacy@9jatraders.com.